Formal Complaints Policy

The Municipality of Meaford is committed to responding to formal complaints from members of the public regarding municipal programs, services, facilities, staff, and operational procedures in a consistent manner, following a clearly defined process.


How to Make a Complaint

Please complete the Formal Complaint Form and submit it by:

Mail
Municipality of Meaford
21 Trowbridge Street West
Meaford, ON
N4L 1A1

Email
clerk@meaford.ca 

Fax
519-538-1556

In person
Forms may be dropped off at:

  • Administration office (21 Trowbridge Street West, Meaford) Monday-Friday from 8:30-4:30
  • Sydenham Centre (Highway 26 @ Grey Road 11) Thursdays from 8:30-4:30

Service Standards

Formal complaints will be processed in a timely manner. All complaints will be investigated and receive a response.

Once a formal written complaint is received, it will be acknowledged in writing within two business days. It will be tracked and assigned for response. If the response takes longer than 20 business days, the complainant will be informed of the delay.

Should the complaint involve the Chief Administrative Officer, the Mayor will investigate and respond.

For more information, see the Formal Complaints Policy.


Contact Us

For more information on the Formal Complaints Process, contact us at:

Phone: 519-538-1060 ext. 1101
Email: clerk@meaford.ca

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