Accessible Customer Service

Accessibility

The Accessibility of Ontarians with Disabilities Act, 2005 (AODA) is a law passed by the Ontario legislature that allows the government to develop specific standards of accessibility and to enforce them. The standards are made into laws called regulations, and they provide the details to help meet the goal of the AODA. The AODA is the foundation on which the standards are built. The purpose of developing and implementing accessibility standards is to identify, remove and prevent barriers for people with disabilities in key areas of daily living. Under the AODA, the Accessibility Standards for Customer Service is the first standard developed to become law (Regulation 429/07) on January 1, 2008. Public sector organizations were required to comply by January 1, 2010, while other providers of goods or services are required to comply by January 1, 2012.

The standards set requirements in a number of key areas and will be reviewed at least every five (5) years. New requirements may be added. The goal of the Act is to make the Province of Ontario completely accessible by 2025.

 

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